You have the right to withdraw from the contract, without giving any reason, within 14 days from the day you or a third party appointed by you received the product, or in the case of multiple products delivered separately under a single order, from the day the last product was received.

RETURN INSTRUCTIONS

To exercise the right of withdrawal, you should inform Arzilli S.R.L., with registered office at Viale Cesare Battisti, 24, 61121, Pesaro – VAT No. 02670210414 (hereinafter “Arzilli S.R.L.”), of your decision by accessing the “My Returns” section of your Account or, if you are not a registered user, by visiting the dedicated page and entering your order number and the email address used to make the purchase. Follow the instructions to complete your online return request, and you will subsequently receive a confirmation email of your withdrawal, containing the return form to include in the package and instructions on how to return the product. Remember to include the completed return form in the package along with the product and to send it to the provided address.

To meet the withdrawal deadline, it is sufficient to submit your request via the form before the end of the withdrawal period.

Alternatively to the online return, you can send an explicit statement to Arzilli S.R.L. via the contact form or to the email address info@arzilli.sm, expressing your decision to withdraw using the attached standard withdrawal form and following the instructions in the withdrawal confirmation email you will receive from Arzilli S.R.L.

If you withdraw, any payments you have made, including delivery costs (except for additional costs resulting from your choice of a delivery method other than the least expensive standard delivery offered), will be refunded without undue delay and in any case no later than 14 days from when Arzilli S.R.L. receives your decision to withdraw. Such refunds will be made using the same payment method you used for the initial transaction, unless you request the refund to be made via a different payment method; in that case, any additional costs arising from the chosen payment method will be borne by you. The refund may be withheld until the goods are received or until you have provided proof of having returned the goods, whichever occurs first.

If you have received the product, you are requested to return it to Arzilli S.R.L. without undue delay and, in any case, no later than 14 days from the day you communicated your withdrawal. The deadline is met if you send back the goods before the end of the 14-day period. The direct costs of returning the goods will be borne by you. If you exercise your right of withdrawal through the website using the return service offered, the transport cost for returning the goods will be indicated to you before you confirm your withdrawal request.

You are only responsible for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

NOTE: For orders concerning products made or adapted according to the consumer’s specific instructions, in other words, personalized products, the consumer has no right of withdrawal pursuant to the law. Article 59 of the Consumer Code.

LEGAL WARRANTY – Return for Defect or Non-Conformity

In case of defects and/or non-conformity, your request will be handled by Arzilli S.R.L.

You will be entitled to have the product brought into conformity, either through repair or replacement, or to alternative remedies in cases expressly provided by law. Article 130 of Legislative Decree No. 206/2005.

If you have received a non-compliant, incorrect, defective, or damaged product, you may request repair, replacement, or a refund of the product within no more than 2 (two) months from the discovery. Pursuant to and for the purposes of European Directive 44/99/EC and Articles 128 et seq. of Italian Legislative Decree No. 206/2005 (Consumer Code), the products you purchased are covered by the legal warranty of conformity, which covers product non-conformities for a maximum period of 24 (twenty-four) months from delivery.

In such cases, please indicate this reason as the cause for the return when making your online return request, following the same procedures described in the previous paragraphs. You will be asked to upload one or more images showing the defect, and you will receive a confirmation email with instructions on how to proceed with the shipment. Authorization to return the product shall not in any way constitute acknowledgment of non-conformity, the existence of which will be verified by us after the product has been returned.

We reserve the right to refund the defective item only after carrying out the appropriate quality checks to verify the actual non-conformity of the returned product.

If the product’s non-conformity is confirmed, we will issue the refund using the same payment method used for the purchase (credit card, prepaid card, PayPal, etc.) or via bank transfer.